A driver walks into a garage with a brake kit bought online and asks for it to be fitted. The parts look right, the price was good, and the job seems straightforward. Then the garage says no. To many customers, that can feel unhelpful or even unfair. If the part fits the car, why should it matter who supplied it? From the garage’s side, though, the decision is rarely about being difficult. It usually comes down to safety, warranty, liability, reputation, and control over the

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